How Can We Help Today?
Owned and operated by Arcen Home, we are happy to help with questions about patio furniture, pergolas, fire pits, or your order.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like pergolas and gazebos may require additional handling time.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble locating your tracking details, send us an email and we will look it up for you.
What is your return policy?
We offer 30-day returns on eligible items. If your patio furniture set, fire pit, or other purchase does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your patio furniture sets made from?
Our collections feature a range of weather-resistant materials designed for outdoor use, including powder-coated steel, all-weather wicker, and UV-resistant fabrics. Specific material details are listed on each product page to help you choose the right fit for your space.
Do your pergolas and gazebos require assembly?
Yes, most pergolas and gazebos require some assembly. Each product includes detailed instructions and all necessary hardware. If you have questions during setup, our support team is available to help by phone or email during business hours.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team responds to every email and message within one business day.
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Your personal information and payment details are protected with industry-standard encryption.
30-Day Returns
If your outdoor furniture or accessory does not work for your space, our return policy has you covered.
Free Continental Shipping
Most orders ship free within the Continental U.S., so your patio setup arrives without extra cost.
